Why do we process Personal Data?

We collect and process personal data relating to you in order to fulfil our contractual obligations to you in the provision of our services.  We are committed to being transparent about how we collect and use that data and to meet our data protection obligations.

The types of information we collect includes:

• Your name, address and contact details, including email address and telephone number
• Your partner’s name and contact details (if applicable)
• Details of the security at your home, including the presence and location of an intruder alarm, if applicable
• How you heard about Kitty Angels
• Details of your cat(s)
• Which veterinary surgery you are registered with
• Emergency contact information
• Preferred contact method
• Dates that you will be in need of our services
• Any other information which may assist us in providing a personal service to meet your requirements.

We may collect this information in a variety of ways.  For example, data might be collected through:

• The initial enquiry
• The customer consultation
• Any subsequent correspondence between you and us.

Special Categories of Personal Data.

We do not routinely collect Special Categories of Personal Data (data regarding ethnic origin, sexual orientation, health, religion etc.). Where we come into receipt of such data, it is processed purely for the purposes of ensuring that we tailor our service to make it personal to you.

Access to Data

No-one outside of the Kitty Angels organisation has access to your data.

Third Parties

We do not share your data with third parties, except where we may be required to do so for legal reasons, insurance claims etc, or in relation to the sale / transfer of all or part of our business, if applicable.

Protection of data

We take the protection of data seriously and have internal policies and controls in place to safeguard your data from loss, accidentally being destroyed, misused or disclosed.  Data is only accessible by staff members in the performance of their duties and we have the following policies and control systems in place: –

• Data Protection Policy
• Lockable files only accessible by Tony Williams & Jason Ward (directors)
• Password access to any electronic files, with access only given to relevant personnel
• Password protected laptops and mobile phones, and encrypted mobile communications systems
• System segregation
• We do not transfer your data to countries outside the European Economic Area (although information may be stored on servers which are outside the EEA)
• We do not engage third parties to process personal data on our behalf; all data is processed in-house.

Retention of Data

We will hold your personal data for a three year period following the most recent booking. If you make no bookings with us for a three year period, we will delete your data from our electronic files and securely dispose of any paper files containing your data.

Your Rights

Under the General Data Protection Regulations (GDPR), as a data subject you can:

• Access and obtain a copy of your data on request;
• Require us to change incorrect or incomplete data;
• Require us to delete or restrict processing your data, for example where the data is no longer necessary for the purposes of processing;
• Object to the processing of your data;
• Request us to transfer your data to another service provider or organisation.
• (There are also rights concerning automated decision making and profiling, neither of which we use).

Should you wish to exercise any of the above rights, please contact us.

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner: https://ico.org.uk/